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March 30, 2020

Dear Catalyst Family,

During this unprecedented pandemic and resulting government mandated closure we are striving to keep our dedicated members informed and up to date. The health and well-being of our members and employees is our greatest concern. We are working with our billing partners to ensure that our members are made whole when all of this is over, and we are allowed to reopen.

Buffalo is our home, and without our amazing members and staff, Catalyst Fitness would not be what it is today. We know that many people in our community are hurting; whether you are unemployed, taking care of loved ones, or battling an illness, we want you to know that we hear you and feel for you. We had to make difficult decisions the week of March 16th and our employees are out of work due to the closure. This is a tough time, for locally owned small businesses and we're doing our best to connect our staff with resources to help them through this pandemic. We are doing our part by continuing to pay their health insurance in full, with no premium while they are out of work.

As of yesterday, the President has extended the social distancing guidelines until April 30. Catalyst has decided that all billing will be suspended as of April 1 and will remain suspended until we are able to reopen. If you were billed in the month of March, we will assess the number of days that the club is closed and issue a credit to all active accounts to make up for any lost time. We are unable make changes to memberships during this time because we do not have staff available to do so. We appreciate your patience and loyalty during this incredibly challenging period in our country’s history.

While we are all social distancing don’t forget the importance of staying connected. If you have a relationship with our personal trainers or any of our staff members, please reach out to them. They would love to hear from you.

Also check out the following link from our partners at LesMills for great in home workouts.

https://www.youtube.com/playlist?list=PLP5yU0KrTqE3fHd0UQfElAHtFtdAmhzgp

Look for another email from us early next week with some new resources for staying healthy and fit while we're apart. We can't wait to see you again.


Sincerely,
Catalyst Fitness Management

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